Terms & Conditions 

General Terms

 

1. Type Setting and Basic Artwork Charged @ R100.00 (The Make ready artwork fee will not be charged if artwork is supplied in a Print Ready format, To Size or if already on file).                                                                      

2.  Designing charged @ R250 per hour or part thereof (The artwork fee will not be charged if artwork is supplied in a Print Ready format, To Size or if already on file).

3.  We only accept the following formats for print ready artwork files: Corel Draw and Print Ready Pdf.                        4.  Delivery charge:  R150 within a 20 km radius from our premises                                                

5. Delivery charge: R200 within 40 km radius from our premises                                                               

6. Call out fee for on-site installations and applications within 25km radius from our offices @ R500 (On areas further than 25 km radius the call out fee will be quoted.)

7.  No goods will be released without full payment.

8.  50% deposit payable on acceptance of quote, balance strictly on collection/prior to delivery.

9.  Full balance payment required up front on all on site jobs & deliveries.                                                            

10.  Goods remain the property of Trinity Sign & Print until payment is received in full.                                                   11.  Interest will be charged on overdue amounts at the rate of prime plus 3 %.                                                               

12.   Deposit received is a binding agreement between yourself and Trinity Sign & Print and is non-refundable.  In the case where Trinity agrees to refund the deposit, a 15% handling fee of the total order amount will be levied, and all work done will be invoiced additionally, including admin, artwork & bank charges.                                              13.  Should it be necessary to institute legal action to obtain outstanding amounts, the client will be liable for all subsequent legal & collection fees levied.                                                                

 14.  Prices subject to change without prior notice.

15.  Installation of signage is subject to final site inspection by our signage rigger and prices are subject to change.  16.  Acceptance of this quote, whether in writing or via electronic mail, binds the accepting party to the terms and          conditions contained herein.  

                                                               

Refunds, Returns & Warranties

  1.  All outdoor, indoor, vehicle vinyl applications and sign boards come with a standard one year workmanship guarantee. In the event of bubbling, tearing in bubbles, we need to be informed within 7 working days of work being done.  In the case of vehicle signage, vehicle must be brought back to our premises within the 7 day time period so we can effect the repairs.

  2. Personalised items can only be returned for replacement if the product is defective.  Product must be returned within 7 working days in the same condition and original packaging.  

  3. Non personalised items must be returned for a refund within 7 working days from purchase in the same condition & original packaging.  A 15% handling fee will be charged.

  4. Samples must be returned within 7 working days in the same conditions, original packaging & labels still attached.  Samples must be purchased and amount will be credited once the order is placed.

  5. Branding on items you supply:  although the utmost care will be taken whilst branding your items, we cannot take responsibility for any damages that occur during the printing process.   

 

Average Production Turnaround times:

Please take note of our average production times. These times are from artwork approval. High volumes will result in longer production times.  These times are negotiable.  If we need to meet a deadline, please let us know before placing the order.

1.  Artwork proofs: 1-2 working days from acceptance of order and payment of deposit.

2.  Standard signage:  5-7 working days to manufacture the signage from approval of artwork.  Once completed, installation will be scheduled within 5 working days, providing full payment is received.  No installations will be scheduled if full payment is not reflecting in our bank account.

3. Vehicle branding: Allow 3 days for printing, cutting & lamination from the day the car is brought in for measurements and vinyl colours are chosen. Once vinyls are ready, installation will be scheduled within 5 working days. 

4.  Business Cards:  All cards approved before the Friday, will be ready for collection the next Thursday.  Business cards are printed once a week.

5.  Flyers: 5-7 working days

6.  Litho printing that requires finishing ie die cutting, lamination, binding, etc : 7-10 working days

7.  Screen printing of correx:  5-7 working days.

8.  Screen printing of t-shirts:  3-5 working days.  Additional 2 working days if we supply the t-shirts.

9. Heat press t-shirts: 1-2 working days. Additional 2 working days if we supply the t-shirts.

10.  Garments with embroidery: 5-7 working days.

11.  Vinyl stickers:  1-2 working days

12.  Pad printing: 3-5 working days

13.  Pull up & wall banners:  3-5 working days.

14.  Sublimated banner printing ie flags, gazebos, pop up banners:  5-7 working days.

15.  Deliveries:  1-3 working days.

16.  General screen printing:  5-7 working days.

Artwork:

1.   Please supply artwork in Corel Draw/High res PDF.

2.  Full colour images must be supplied in CMYK and at a minimum 200 DPI.

3.  We cannot take responsibility for colour if no Pantone code is supplied.