TERMS AND CONDITIONS
TRINITY PROMOTIONS CC T/A TRINITY SIGN & PRINT
Effective Date: 19 Aug 2026
These Terms and Conditions apply to all quotations, orders, products and services supplied by Trinity Promotions CC trading as Trinity Sign & Print (“Trinity”, “we”, “us” or “the Company”).
We have tried to make these Terms as clear and practical as possible. Please read them carefully, particularly the sections dealing with vehicles, customer-supplied goods, vinyl adhesion, installations, warranties and liability.
Certain provisions may apply differently depending on whether the Customer is a Consumer protected by the Consumer Protection Act 68 of 2008 (“CPA”) or a Customer to whom the relevant provisions of the CPA do not apply.
Nothing in these Terms is intended to exclude, restrict or waive any right or liability that cannot lawfully be excluded, restricted or waived.
Where a Customer hands a vehicle or other property to Trinity, our applicable Vehicle Handover, Risk Notice and Authorisation Form or Customer-Supplied Goods Handover and Risk Acceptance Form also forms part of the agreement.
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1. DEFINITIONS
For purposes of these Terms:
Business Day means any day other than a Saturday, Sunday or official public holiday in the Republic of South Africa.
Consumer means a consumer as contemplated in the CPA and to whom the relevant provisions of the CPA apply.
Customer means the person, company, close corporation, partnership, trust or other entity that requests, purchases or receives Products or Services from Trinity.
Customer-Supplied Goods means any vehicle, garment, promotional item, sign, panel, board, component, equipment, stand, display, furniture, material or other property supplied by a Customer for Trinity to work on.
Products means signage, vinyl, printing, garments, promotional products, display products and any other goods supplied by Trinity.
Services means, amongst other things, artwork, design, printing, branding, manufacturing, vinyl application or removal, vehicle branding, embroidery, screen printing, heat transfer, DTF, UV DTF, pad printing, engraving, signage installation and related work.
Order means a quotation or instruction accepted by the Customer and Trinity.
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2. ACCEPTANCE OF THESE TERMS
2.1
These Terms form part of every quotation, invoice and Order supplied or accepted by Trinity.
2.2
The Customer accepts these Terms when the Customer:
• accepts a quotation;
• pays a deposit or invoice;
• instructs Trinity to proceed;
• approves artwork;
• delivers goods or a vehicle to Trinity;
• signs a job card or handover form; or
• otherwise authorises Trinity to commence work.
2.3 Electronic communications
Instructions and approvals given by email, WhatsApp or another agreed electronic method may be regarded as written instructions or approvals where the sender can reasonably be identified as the Customer or its authorised representative.
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3. QUOTATIONS AND ORDERS
3.1 Quotation validity
Unless otherwise stated, quotations are valid for 7 days from the quotation date and may thereafter be withdrawn or revised.
3.2 Stock availability
All quotations are subject to availability of:
• stock;
• materials;
• substrates;
• garments;
• promotional products;
• vinyl;
• inks;
• components; and
• other required supplies.
3.3 VAT
Prices are exclusive of VAT unless expressly stated otherwise.
3.4 Delivery
Delivery or courier charges are excluded unless specifically included in the quotation.
3.5 Artwork
Artwork, design, tracing, typesetting or artwork correction charges are additional unless specifically included in the quotation.
3.6 Information supplied by the Customer
Our quotation is prepared using the information available when the quotation is issued.
The Customer must check that the quotation correctly reflects:
• product;
• quantity;
• dimensions;
• material;
• colour;
• branding method;
• installation requirements;
• delivery;
• artwork requirements; and
• all other relevant specifications.
3.7 Genuine quotation errors
Trinity takes reasonable care when preparing quotations. However, genuine clerical, calculation, typing or pricing errors may occur.
Trinity may correct an obvious or genuine error before production starts and will notify the Customer where the correction materially affects the Order.
3.8 Changes to an Order
Changes requested after an Order has been accepted may:
• attract additional charges;
• require a revised quotation;
• require revised artwork;
• require new artwork approval; and
• extend the production or installation time.
Trinity is not obliged to implement a requested change until the revised scope and price have been agreed.
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4. PRICE AND PAYMENT
4.1
The price payable is the price contained in the applicable quotation or invoice, as amended by any subsequently approved variation.
4.2 Standard payment terms
Unless Trinity agrees otherwise in writing:
• 50% is payable upon acceptance of the quotation; and
• the balance is payable before collection or release of the completed Products.
4.3 Onsite work and deliveries
Trinity will require full payment before:
• delivery;
• dispatch;
• onsite installation;
• onsite vinyl application; or
• other onsite Services.
4.4 Cleared funds
Products, vehicles and other property may not be released until amounts lawfully due to Trinity have been paid and cleared.
Proof of payment does not necessarily constitute cleared funds.
4.5 Additional work
Work outside the accepted quotation will be charged separately.
This may include:
• additional artwork;
• artwork changes after approval;
• additional site visits;
• waiting time;
• additional installation work;
• specialist access equipment;
• extra materials;
• unexpected surface preparation;
• cleaning;
• repairs;
• removal of existing branding;
• work caused by incorrect measurements or information supplied by the Customer; and
• return visits caused by the site not being ready.
4.6 Overdue accounts
Interest may be charged on overdue amounts at the maximum rate permitted by law.
4.7 Set-off
To the fullest extent permitted by law, the Customer may not withhold payment or set off an unrelated disputed claim against an amount properly due to Trinity unless agreed in writing.
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5. ARTWORK, PROOFS AND APPROVAL
5.1 Print-ready artwork
Artwork should be supplied in an appropriate high-resolution PDF, vector or other suitable print-ready format requested by Trinity.
Where relevant, full-colour images should be supplied in CMYK and at adequate resolution for the final printed size.
5.2 Artwork charges
Artwork that requires:
• rebuilding;
• tracing;
• resizing;
• typesetting;
• redrawing;
• colour correction;
• conversion; or
• other preparation
may attract additional artwork charges.
5.3 CUSTOMER RESPONSIBILITY TO CHECK PROOFS
The Customer must carefully check all artwork before approving it.
Approval confirms that the Customer has checked and accepts, where applicable:
• spelling;
• grammar;
• names;
• telephone numbers;
• email addresses;
• website addresses;
• dates;
• prices;
• logos;
• wording;
• colours;
• quantities;
• dimensions;
• layout;
• orientation;
• branding position;
• vehicle details; and
• all other visible information.
5.4 Errors in approved artwork
Once the Customer has approved artwork and Trinity has commenced production, Trinity is not responsible for an error that appeared on the approved artwork.
This does not apply where Trinity produces something materially different from the artwork actually approved.
5.5 Changes after approval
Changes requested after artwork has been approved may require reproduction and may be charged accordingly.
5.6 Digital proofs and screen colours
Digital proofs displayed on computers, tablets and mobile phones are primarily intended to confirm layout and content.
Colours displayed on a screen are not an exact representation of printed colours.
5.7 Colour matching
Colour may vary according to:
• printing method;
• printer;
• ink;
• substrate;
• garment;
• vinyl;
• laminate;
• surface colour;
• lighting;
• material batch; and
• finishing process.
Where accurate corporate colour matching is important, the Customer must provide an appropriate Pantone or other agreed colour reference before production.
Even where a colour reference is supplied, a commercially reasonable variation may occur depending upon the production method and substrate.
5.8 Repeat orders
Separate production runs may show reasonable differences in:
• colour;
• shade;
• material;
• finish; or
• positioning.
A previous order is not automatically an exact colour or material standard unless specifically agreed before production.
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6. CUSTOMER MEASUREMENTS AND SPECIFICATIONS
6.1
Where a Customer supplies dimensions, quantities or specifications, Trinity is entitled to rely on that information.
6.2
The Customer is responsible for additional costs resulting from incorrect measurements or specifications supplied by the Customer.
6.3
Where Trinity performs a site measure, the Customer must advise Trinity if the premises, surface, structure or layout changes after measurement and before production or installation.
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7. CUSTOMER ARTWORK, LOGOS AND INTELLECTUAL PROPERTY
7.1
The Customer warrants that it owns or has permission to reproduce all material supplied to Trinity, including:
• trademarks;
• logos;
• photographs;
• artwork;
• designs;
• illustrations;
• fonts;
• text; and
• other intellectual property.
7.2
To the fullest extent permitted by law, the Customer indemnifies Trinity against a third-party intellectual-property claim resulting directly from Trinity reproducing material supplied by the Customer where Trinity had no reasonable basis to know that the Customer was not authorised to reproduce it.
7.3 Trinity production files
Unless expressly agreed otherwise in writing, payment for artwork or design does not transfer ownership of Trinity’s:
• templates;
• production files;
• working files;
• production methods;
• print profiles; or
• proprietary production resources.
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8. PRODUCTION AND LEAD TIMES
8.1
Production, delivery and installation times provided by Trinity are estimates unless a completion date is specifically guaranteed in writing.
8.2
Production time generally begins only after Trinity has received, where applicable:
• the required deposit or payment;
• final specifications;
• suitable artwork;
• artwork approval;
• Customer-Supplied Goods;
• measurements; and
• all other information required to commence production.
8.3
Lead times may be affected by:
• job complexity;
• high production volumes;
• stock availability;
• supplier delays;
• equipment failure;
• material shortages;
• power interruptions;
• weather;
• installation conditions; and
• circumstances beyond Trinity’s reasonable control.
8.4 Customer-caused delays
Trinity is not responsible for delays caused by late:
• payment;
• artwork;
• approval;
• measurements;
• information;
• access;
• Customer-Supplied Goods; or
• instructions from the Customer.
8.5
Any specific production estimate stated in the quotation or confirmed for a particular job will take precedence over a general production guideline.
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9. CANCELLATIONS, MISSED APPOINTMENTS AND RESCHEDULING
9.1 General
Customised work often involves materials and production that cannot be reused for another Customer.
When an Order is cancelled after production or procurement has commenced, Trinity may recover costs reasonably incurred.
Any cancellation charge imposed on a Consumer will remain subject to applicable law.
9.2 Vehicle branding appointments
A missed vehicle-branding appointment may attract a R1,000 missed appointment charge, subject to applicable law.
9.3 Cancellation more than 72 hours before vehicle branding
Where vehicle branding is cancelled at least 72 hours before the appointment, Trinity may charge or retain:
• artwork costs already incurred;
• materials ordered;
• vinyl already printed, laminated or cut;
• other production costs already incurred; and
• a reasonable cancellation charge where applicable.
9.4 Cancellation less than 72 hours before vehicle branding
Where cancellation takes place less than 72 hours before an appointment, further cancellation or rescheduling charges may apply because Trinity has allocated production and installation capacity to the Order.
9.5 Other customised Orders
Where another customised Order is cancelled after production has begun, the Customer may be liable for:
• design and artwork already completed;
• materials already ordered or used;
• personalised Products already produced;
• labour already incurred; and
• a reasonable cancellation charge where permitted.
9.6 Special-order products
Products manufactured, branded or specially ordered specifically for a Customer may not be capable of cancellation or return once production has commenced, subject always to any rights that apply under law.
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10. CUSTOMER-SUPPLIED GOODS
10.1
Customer-Supplied Goods include, amongst other things:
• garments;
• bags;
• bottles;
• promotional items;
• signs;
• boards;
• panels;
• equipment;
• components;
• stands;
• furniture;
• display units; and
• other items supplied to Trinity for branding.
10.2 Handover form Trinity may require the Customer to sign a Customer-Supplied Goods Handover and Risk Acceptance Form before commencing work. That document forms part of these Terms.
10.3 Suitability of Customer-Supplied Goods
The Customer is responsible for ensuring, so far as reasonably possible, that Customer-Supplied Goods are suitable for the requested process.
Branding processes may expose goods to:
• heat;
• pressure;
• needles;
• blades;
• inks;
• solvents;
• chemicals;
• adhesives;
• cleaning agents;
• engraving;
• mechanical handling; and
• other production processes.
10.4 Material reactions
Different materials, coatings and finishes may react differently.
Possible reactions include:
• melting;
• warping;
• shrinkage;
• scorching;
• discolouration;
• coating failure;
• cracking;
• staining;
• distortion;
• poor adhesion; and
• breakage.
10.5 Unknown materials and coatings
Trinity will exercise reasonable care and skill but cannot guarantee how an unknown or unsuitable material, coating or finish will react during production.
10.6 Latent or pre-existing defects
To the fullest extent permitted by law, Trinity will not be responsible for damage caused by:
• latent defects;
• defective manufacture;
• age;
• deterioration;
• inherent weakness;
• unsuitable coatings;
• inconsistent materials; or
• another pre-existing condition that Trinity could not reasonably have identified before production.
10.7 Quantity, size and condition
Customers should check the:
• quantity;
• sizes;
• colours;
• product types; and
• condition
of Customer-Supplied Goods before handing them to Trinity.
Where reasonably practical Trinity may perform a handover count, but Trinity is not responsible for discrepancies or latent defects which could not reasonably have been identified during normal receipt of the goods.
10.8 Spare units
Where an exact finished quantity is critical, the Customer should provide reasonable spare units where possible.
No manufacturing or branding process is completely free from production risk, particularly where Trinity has no control over the manufacture or composition of Customer-Supplied Goods.
10.9 Testing
Trinity may recommend a test application before a full production run.
A test reduces risk but does not necessarily guarantee that every item in a batch will behave identically.
Where Trinity recommends a test and the Customer instructs Trinity to proceed without testing, the Customer accepts the reasonably foreseeable material risk disclosed by Trinity.
10.10 High-value and irreplaceable property
The Customer must advise Trinity in writing before handover if Customer-Supplied Goods are:
• unusually valuable;
• irreplaceable;
• prototypes;
• collectors’ items;
• antiques; or
• of substantial sentimental value.
Trinity may refuse to accept such goods.
10.11 Insurance
Customers are responsible for maintaining appropriate insurance over valuable Customer-Supplied Goods.
Trinity does not become the insurer of Customer property merely because the property has been handed to Trinity.
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11. VEHICLES LEFT WITH TRINITY
IMPORTANT: THIS SECTION CONTAINS RISK AND LIABILITY PROVISIONS RELATING TO CUSTOMER VEHICLES.
11.1 Vehicle handover
Vehicles supplied for:
• measurement;
• vinyl application;
• wrapping;
• branding;
• vinyl removal;
• inspection; or
• related work
are received subject to these Terms.
Trinity may require a Vehicle Handover, Risk Notice and Authorisation Form to be signed.
11.2 Customer insurance
The Customer is responsible for maintaining appropriate comprehensive motor vehicle insurance for the entire period during which the vehicle is in Trinity’s possession.
Trinity’s business insurance must not be regarded as a substitute for the Customer’s own motor insurance.
11.3 Vehicles staying overnight
A vehicle may need to remain at Trinity’s premises overnight because of:
• production requirements;
• drying or curing;
• duration of the work;
• operational requirements;
• late completion;
• late collection; or
• another reasonable requirement connected to the Order.
The Customer accepts that the vehicle must remain comprehensively insured during this period.
11.4 Security
Trinity will take reasonable precautions to protect vehicles in its care.
However, no commercial premises can be guaranteed against:
• burglary;
• robbery;
• theft;
• attempted theft;
• malicious damage;
• fire;
• flooding;
• hail;
• civil disturbance;
• severe weather; or
• acts of third parties.
To the fullest extent permitted by law, Trinity will not be responsible for such loss or damage where Trinity has exercised the standard of care required by applicable law.
11.5 Valuables
The Customer must remove:
• cash;
• cards;
• mobile phones;
• laptops;
• tools;
• documents;
• electronic equipment;
• removable accessories; and
• other valuable personal belongings
before handing the vehicle to Trinity.
Trinity does not accept responsibility for valuables left inside a vehicle except to the extent liability cannot lawfully be excluded.
11.6 Authority to move the vehicle
By leaving a vehicle with Trinity, the Customer authorises appropriately licensed Trinity personnel to:
• start the vehicle;
• drive it into or out of a workshop;
• park it;
• reposition it;
• move it for measurement;
• move it for production or inspection; and
• where reasonably required for the contracted work, move it to another disclosed or approved work area or service provider.
11.7 Vehicle movement – Business Customers
Where the Customer is not entitled to the relevant CPA protections, the vehicle is moved at the Customer’s risk and, to the fullest extent permitted by law, Trinity will not be liable for accidental loss or damage arising while the vehicle is being moved for purposes reasonably connected with the Order, except where such liability cannot lawfully be excluded.
11.8 Consumers
Where the Customer is a Consumer protected by the CPA, nothing in these Terms removes any right relating to property entrusted to Trinity or any other statutory right which cannot lawfully be excluded.
11.9 Condition photographs
Trinity may photograph or video a vehicle before, during or after work for purposes of:
• recording existing condition;
• recording work performed;
• documenting a defect or concern;
• quality control; and
• assisting with the resolution of a dispute.
11.10 Existing damage
Trinity is not responsible for pre-existing:
• scratches;
• dents;
• chips;
• cracked trim;
• broken clips;
• rust;
• paint defects;
• wheel damage;
• accident damage; or
• other pre-existing defects.
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12. VEHICLE PAINTWORK, VINYL APPLICATION AND REMOVAL
12.1 Customer disclosure
The Customer must advise Trinity if, to the Customer’s knowledge, a vehicle has:
• been resprayed;
• been in an accident;
• undergone body repairs;
• had body filler applied;
• had individual panels repainted;
• experienced clear-coat failure;
• experienced paint peeling;
• developed rust or corrosion; or
• undergone other relevant surface repairs.
12.2 Resprayed vehicles
Vinyl relies upon the integrity of the paint and surface beneath it.
Trinity cannot guarantee the integrity of:
• aftermarket paintwork;
• repaired paintwork;
• clear coat;
• filler;
• rust repairs; or
• deteriorated surfaces.
12.3 Vinyl application over defective paint
Trinity is not responsible, to the fullest extent permitted by law, where paint, clear coat or filler fails because of a pre-existing, latent, deteriorated or improperly repaired condition.
12.4 VINYL REMOVAL – IMPORTANT RISK
Removing vinyl carries an inherent risk of lifting paint, clear coat, filler or previous repairs.
The risk is greater on:
• resprayed vehicles;
• accident-repaired panels;
• poorly prepared paintwork;
• deteriorated clear coat;
• rusted surfaces;
• older paintwork; and
• touched-up or previously repaired areas.
Trinity will use reasonable care and appropriate removal methods.
However, where paint, clear coat, filler or another surface fails because of an underlying pre-existing condition, Trinity will not be responsible for that failure to the fullest extent permitted by law.
12.5 Right to stop work
If Trinity discovers a condition during removal or application that materially increases the risk of damage, Trinity may stop work and obtain further instructions before proceeding.
Additional work or time may be quoted separately.
12.6 Plastic, rubber and textured vehicle surfaces
Adhesion cannot be guaranteed on all:
• unpainted plastic;
• textured plastic;
• rubber;
• bumper plastics;
• side mouldings; and
• other low-energy surfaces.
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13. VINYL ADHESION TO WALLS, STANDS, PANELS AND OTHER ITEMS
IMPORTANT: VINYL DOES NOT ADHERE RELIABLY TO EVERY TYPE OF SURFACE.
13.1 Surface suitability
Vinyl is a pressure-sensitive adhesive product.
Successful adhesion depends substantially upon the:
• material;
• paint;
• coating;
• finish;
• cleanliness;
• porosity;
• texture;
• dryness;
• condition; and
• preparation
of the surface.
Trinity therefore cannot guarantee that vinyl will adhere successfully to every wall, painted surface, stand, exhibition display, board, counter, furniture item, plastic product or other substrate.
13.2 Surfaces which may cause adhesion problems
Vinyl may fail to adhere or may have reduced adhesion on surfaces including:
• rough walls;
• textured walls;
• porous surfaces;
• chalky or powdery paint;
• loose, flaking or peeling paint;
• damp surfaces;
• recently painted surfaces;
• certain low-VOC paints;
• certain highly matt or ultra-matt paints;
• washable paints;
• scrub-resistant paints;
• stain-resistant paints;
• anti-graffiti coatings;
• silicone-containing coatings;
• water-repellent coatings;
• certain enamel or specialist coatings;
• unsealed wood;
• unsealed MDF;
• rough timber;
• rubber;
• certain plastics;
• low-surface-energy plastics;
• textured plastic;
• certain powder-coated surfaces;
• surfaces contaminated with wax, grease, polish, silicone or cleaning agents; and
• surfaces whose composition or previous treatment is unknown.
13.3 Similar-looking surfaces
The fact that vinyl adheres successfully to one wall, stand or painted surface does not mean it will necessarily adhere to another surface that looks similar.
Different paint formulations and coatings may behave differently even where their visible appearance is similar.
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14. NEWLY PAINTED WALLS AND PAINT TYPE
IMPORTANT: NEW PAINT MUST BE FULLY CURED BEFORE VINYL IS APPLIED.
14.1
A newly painted wall, board, stand or other painted surface must be fully cured in accordance with the paint manufacturer’s recommendations before vinyl is applied.
Paint being dry to the touch does not necessarily mean that it has fully cured.
14.2 Customer disclosure
The Customer must tell Trinity if a surface has recently been:
• painted;
• repainted;
• repaired;
• primed;
• skimmed;
• plastered;
• sealed; or
• coated.
14.3 Paint information
Where reasonably available, the Customer should provide:
• the date of painting;
• paint manufacturer;
• paint brand;
• paint range or product;
• type of paint;
• primer used;
• sealer used; and
• any other coating applied.
14.4 Paint types
Different paints have different surface characteristics.
Particular caution may be required with:
• low-VOC paints;
• highly washable paints;
• scrub-resistant paints;
• stain-resistant paints;
• ultra-matt paints;
• textured paints;
• oil-based or enamel paints;
• specialist architectural coatings;
• anti-graffiti coatings;
• moisture-resistant coatings; and
• paints containing additives designed to resist dirt, stains, water or other substances.
Some properties that make a paint easier to clean or resistant to contamination may also reduce the ability of adhesive vinyl to bond reliably to the surface.
14.5 Unknown paint
Where the paint brand, paint type, coating or previous treatment is unknown, Trinity cannot guarantee vinyl adhesion.
14.6 Trinity’s right to postpone
Trinity may postpone an installation where it reasonably believes a painted surface has not sufficiently cured.
A reasonable postponement for this reason will not constitute breach by Trinity.
Any reasonable additional attendance or installation cost resulting from the site not being ready may be charged separately.
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15. SURFACE PREPARATION AND ADHESION TESTING
15.1 Required surface condition
A surface intended for vinyl must, so far as reasonably possible, be:
• clean;
• dry;
• sound;
• free from loose paint;
• free from dust;
• free from grease;
• free from wax;
• free from silicone;
• free from excessive moisture; and
• suitable for adhesive application.
15.2 Ordinary preparation
Trinity may carry out normal cleaning and preparation reasonably associated with vinyl application.
Unless specifically quoted, normal preparation does not include:
• repainting;
• plaster repairs;
• repairing damp;
• sealing walls;
• repairing defective paint;
• structural repairs;
• specialist chemical cleaning; or
• remediation of incompatible coatings.
15.3 Test application
Where there is uncertainty about a surface, Trinity may recommend an adhesion test before full installation.
15.4 Limitations of testing
A successful test reduces risk but does not guarantee long-term adhesion across the entire surface, because:
• wall conditions may vary;
• paint thickness may differ;
• repair work may exist in certain areas;
• moisture may vary;
• coatings may not be uniform; and
• environmental conditions may change.
15.5 Customer instructs Trinity to proceed
Where Trinity recommends testing or warns of an adhesion risk and the Customer nevertheless instructs Trinity to proceed, the Customer accepts the reasonably foreseeable surface risk specifically disclosed by Trinity.
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16. VINYL ADHESION WARRANTY EXCLUSIONS
IMPORTANT LIMITATION
16.1
Where Trinity has applied suitable vinyl using reasonable care and skill, Trinity will not, to the fullest extent permitted by law, be responsible for lifting, peeling, bubbling or adhesion failure caused by:
• an unsuitable substrate;
• incompatible paint;
• an incompatible coating;
• insufficiently cured paint;
• failure of the underlying paint;
• poor adhesion between paint and the underlying surface;
• damp or moisture;
• surface contamination;
• rough or textured surfaces;
• porous surfaces;
• unknown coatings;
• unknown surface treatments;
• deterioration of the underlying substrate;
• a latent surface defect; or
• information about the surface that was not disclosed to Trinity.
16.2 Workmanship versus substrate failure
Trinity’s workmanship warranty is not a guarantee that vinyl will adhere successfully to every substrate.
A genuine failure of Trinity’s workmanship remains subject to the applicable workmanship warranty.
16.3 Failure of underlying paint
Where vinyl lifts together with:
• paint;
• primer;
• sealer;
• plaster;
• skim coat;
• coating;
• board facing; or
• another part of the underlying surface,
this will generally indicate failure of the underlying surface rather than failure of the vinyl adhesive itself.
Where such failure results from a pre-existing, latent or unsuitable surface condition not caused by Trinity, the repair or repainting of that surface is for the Customer’s account, to the fullest extent permitted by law.
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17. REMOVAL OF VINYL FROM WALLS, STANDS AND PAINTED ITEMS
IMPORTANT: VINYL REMOVAL MAY AFFECT THE SURFACE BELOW IT.
17.1
Removing vinyl from a painted wall, stand, board, furniture item or other painted surface carries a risk that:
• paint may lift;
• primer may lift;
• plaster may be damaged;
• skim coat may lift;
• previous repairs may become visible;
• adhesive residue may remain;
• fading differences may be visible; or
• repainting may be required.
17.2 Increased risk
The risk may be greater where:
• paint was poorly bonded;
• the surface was poorly prepared before painting;
• several layers of paint exist;
• repairs have previously been performed;
• paint is old or deteriorated;
• the vinyl has been installed for a long period;
• the substrate is porous; or
• the surface itself is weak.
17.3
Trinity will exercise reasonable care during removal but cannot guarantee that the underlying surface will remain completely unaffected.
Where damage results from an underlying pre-existing or latent surface condition rather than Trinity’s failure to exercise reasonable care, Trinity will not be responsible for repairing or repainting that surface to the fullest extent permitted by law.
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18. STANDS, EXHIBITION DISPLAYS, FURNITURE AND OTHER ITEMS
18.1
Where Trinity applies vinyl to a Customer’s:
• exhibition stand;
• display unit;
• counter;
• cabinet;
• furniture;
• board;
• panel;
• appliance;
• machine;
• equipment;
• plastic component; or
• other item,
the same surface suitability and adhesion provisions contained in these Terms apply.
18.2
The Customer must disclose any known coating or treatment that may affect adhesion.
18.3
Trinity cannot guarantee adhesion to a surface whose:
• material;
• coating;
• paint;
• previous treatment; or
• composition
is unknown.
18.4
Where necessary, Trinity may:
• recommend testing;
• recommend another vinyl;
• recommend another branding method;
• require additional surface preparation;
• revise the quotation; or
• decline to apply vinyl where reliable adhesion is unlikely.
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19. SIGNAGE AND ONSITE INSTALLATION
19.1 Site readiness
The Customer must ensure that the installation site is:
• accessible;
• safe;
• reasonably clear of obstructions;
• available at the agreed time; and
• ready for installation.
19.2 Unsafe or inaccessible sites
Trinity may stop or postpone work if our installation team reasonably considers a site unsafe or inaccessible.
This may include:
• unstable ground;
• unsafe working-at-height conditions;
• inadequate anchor points;
• restricted access;
• electrical hazards;
• structural concerns;
• excessive wind;
• rain;
• other severe weather;
• obstructions; or
• another material safety concern.
19.3 Additional costs
Additional:
• travel;
• labour;
• access equipment;
• materials;
• waiting time; and
• return visits
caused by undisclosed or unexpected site conditions may be charged separately.
19.4 Existing structures
Unless specifically included in Trinity’s scope of work, Trinity does not warrant the structural integrity of:
• walls;
• roofs;
• ceilings;
• fascias;
• frames;
• poles;
• existing signage;
• waterproofing;
• cladding; or
• other structures to which signage will be attached.
19.5 Hidden services
The Customer must inform Trinity of known:
• electrical cables;
• water pipes;
• gas pipes;
• data cables;
• waterproofing systems;
• concealed services; or
• other hazards
in an area where drilling or fixing will occur.
Trinity will take reasonable care but cannot be expected to identify concealed services which are not visible and were not disclosed.
19.6 Customer permissions
Unless expressly included in Trinity’s quotation, the Customer is responsible for obtaining any required permission from:
• the property owner;
• landlord;
• body corporate;
• homeowners’ association;
• shopping centre;
• estate;
• municipality; or
• other authority.
19.7 Weather
Outdoor installations may be postponed where weather conditions make installation:
• unsafe;
• impractical; or
• likely to compromise the quality of the work.
A reasonable weather-related postponement does not constitute breach by Trinity.
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20. ELECTRICAL SIGNAGE
20.1
Unless specifically quoted, the Customer is responsible for providing a safe and suitable electrical supply at the installation point.
20.2
Electrical connection work that legally requires an electrician must be arranged by the customer.
20.3
Trinity is not responsible for failure or damage resulting from:
• unsuitable power supply;
• voltage fluctuations;
• electrical surges;
• defective wiring;
• water ingress from a building defect;
• third-party electrical work; or
• another electrical condition outside Trinity’s work.
20.4
Manufacturer warranties applying to LED modules, power supplies, electrical components or other components are subject to the applicable manufacturer’s terms.
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21. DELIVERY, COURIERS AND RISK
21.1
Delivery is charged separately unless specifically included in the quotation.
21.2
Delivery times are estimates unless specifically guaranteed in writing.
21.3 CPA transactions
Where applicable law requires Trinity to carry the risk of Products until delivery and acceptance by the Consumer, risk will pass in accordance with that law.
21.4 Customer-appointed courier
Where a Business Customer appoints or instructs its own courier or transport provider, risk passes in accordance with applicable law and the agreed delivery terms.
To the fullest extent permitted by law, Trinity is not responsible for loss or damage occurring after Products have been handed to the Customer’s appointed carrier.
21.5 Trinity-arranged transport
Where Trinity arranges transport, the applicable legal and agreed delivery terms will determine risk.
21.6 Receipt of goods
Customers should inspect delivered goods promptly and report:
• visible transport damage;
• shortages;
• incorrect quantities; or
• other visible discrepancies
as soon as reasonably possible.
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22. COLLECTION AND STORAGE
22.1
Unless delivery has been agreed, the Customer must collect completed Products promptly once notified that they are ready.
22.2 Storage charges
Where completed Products or Customer-Supplied Goods are not collected within a reasonable period, Trinity may give notice that reasonable storage charges will apply.
22.3 Long-term uncollected property
If property remains uncollected for an extended period despite reasonable attempts to contact the Customer, Trinity may take such lawful steps as are reasonably available to:
• recover money owed;
• recover storage charges; and
• deal with the uncollected property,
subject to applicable law.
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23. OWNERSHIP AND RESERVATION OF TITLE
Ownership of Products supplied by Trinity remains vested in Trinity until the amount lawfully due in respect of those Products and related Services has been paid in full.
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24. WARRANTIES AND WORKMANSHIP
24.1 Statutory rights
Nothing in these Terms removes any statutory warranty or remedy available to a Consumer under applicable law.
24.2 General workmanship warranty
Unless otherwise stated in the quotation, Trinity provides a one-year workmanship warranty on:
• vinyl applications;
• vehicle branding;
• installed signage; and
• signboards manufactured by Trinity,
subject to the exclusions in these Terms.
24.3 Meaning of workmanship warranty
The workmanship warranty covers defects resulting from Trinity’s workmanship.
It does not constitute an unconditional warranty against:
• normal wear;
• environmental deterioration;
• substrate failure;
• paint failure;
• unsuitable surfaces;
• misuse;
• accidental damage; or
• circumstances outside Trinity’s reasonable control.
24.4 Non-laminated vinyl
Unless otherwise specified, non-laminated vinyl carries a six-month colour warranty, subject to the material, application and environmental exclusions in these Terms.
24.5 Manufacturer-rated lifespan
A manufacturer’s stated material life or durability is an expected performance rating under specified conditions and is not necessarily a guarantee that a material will remain unchanged for that full period.
Actual durability may be affected by:
• UV exposure;
• orientation;
• temperature;
• pollution;
• coastal conditions;
• chemicals;
• cleaning;
• physical wear; and
• environmental exposure.
24.6 Reporting a problem
A Customer who notices:
• lifting;
• peeling;
• bubbling;
• cracking;
• tearing;
• electrical failure;
• structural movement; or
• another suspected defect
must notify Trinity in writing as soon as reasonably possible after becoming aware of the problem.
24.7 Preventing further damage
The Customer must take reasonable steps to prevent a suspected defect from becoming materially worse.
24.8 Trinity’s opportunity to inspect
Trinity must be given a reasonable opportunity to:
• inspect the problem;
• determine its cause; and
• where Trinity is responsible, repair or otherwise remedy the issue.
24.9 Third-party repairs
The Customer should not appoint another supplier to remove, alter or repair Trinity’s work and then seek reimbursement from Trinity without first giving Trinity a reasonable opportunity to inspect and remedy the matter, except where urgent circumstances reasonably require otherwise.
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25. WARRANTY EXCLUSIONS
To the fullest extent permitted by law, Trinity’s workmanship warranty does not cover failure or damage caused by:
• accidents;
• collision;
• vandalism;
• abuse;
• neglect;
• third-party interference;
• alteration by another supplier;
• pressure washing against vinyl edges;
• harsh chemicals;
• solvents;
• polishing over vinyl;
• inappropriate cleaning;
• mechanical damage;
• excessive heat;
• damaged surfaces;
• rust;
• corrosion;
• deformed surfaces;
• defective paint;
• flaking paint;
• clear-coat failure;
• resprayed panels;
• poor previous repairs;
• unsuitable wall paint;
• insufficiently cured paint;
• damp walls;
• porous or textured surfaces;
• incompatible coatings;
• material incompatibility;
• substrate failure;
• Customer failure to follow care instructions; or
• another cause outside Trinity’s workmanship.
Nothing in this section removes liability for a genuine workmanship defect or liability that cannot lawfully be excluded.
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26. VEHICLE BRANDING AFTERCARE
26.1
The Customer must follow the vehicle-care instructions supplied by Trinity.
26.2
Unless Trinity advises otherwise, the Customer should:
• allow the recommended curing period;
• hand wash branded areas;
• avoid directing high-pressure water at vinyl edges;
• avoid aggressive mechanical car washes;
• avoid polishing over vinyl;
• avoid harsh solvents or chemicals; and
• report lifting promptly.
26.3
Damage caused by failure to follow reasonable aftercare instructions is not covered by the workmanship warranty.
26.4
Small application bubbles or moisture-related appearance may require a reasonable settling period following installation.
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27. RETURNS, DEFECTIVE PRODUCTS AND PERSONALISED GOODS
27.1 Personalised Products
Products manufactured, printed, embroidered, engraved or branded specifically for a Customer cannot ordinarily be returned merely because the Customer changes its mind.
This does not remove rights relating to defective Products or Services which apply under law.
27.2 Non-personalised Products
Where Trinity agrees to accept a change-of-mind return of a non-personalised stock Product, the Product must generally be:
• unused;
• undamaged;
• complete; and
• in its original packaging.
A reasonable handling charge may apply where lawful and agreed.
27.3 Defective goods
Where statutory rights apply to defective Products, those rights remain unaffected by these Terms.
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28. LIABILITY AND INDEMNITY
IMPORTANT: THIS SECTION LIMITS TRINITY’S LIABILITY AND ALLOCATES CERTAIN RISKS TO THE CUSTOMER. PLEASE READ IT CAREFULLY.
28.1 Suitability
The Customer must advise Trinity of any unusual or specialised purpose for which Products or Services are required.
Trinity is not responsible where Products are used for an undisclosed purpose or environment for which they were not reasonably designed.
28.2 Entrusted property
Trinity will exercise the degree of care required by applicable law in relation to property entrusted to it.
However, Trinity does not become an insurer of Customer property merely because that property is in Trinity’s possession.
28.3 Events outside Trinity’s reasonable control
To the fullest extent permitted by law, Trinity will not be liable for loss of or damage to Customer property caused by:
• burglary;
• theft;
• attempted theft;
• robbery;
• fire;
• flooding;
• hail;
• severe weather;
• malicious damage;
• civil disturbance;
• acts of third parties; or
• other circumstances outside Trinity’s reasonable control,
where Trinity has exercised the standard of care required by law.
28.4 Customer property – Business Customers
Where the Customer is not entitled to the relevant protections of the CPA, Customer property, including Customer-Supplied Goods and vehicles, is left with Trinity at the Customer’s risk.
To the fullest extent permitted by law, Trinity, its members, employees and contractors will not be liable for loss, theft or damage to that property while in Trinity’s possession or while reasonably being moved for purposes connected with the Order, except where such liability cannot lawfully be excluded.
The Business Customer indemnifies Trinity, its members, employees and contractors against claims falling within this permitted exclusion.
28.5 Consumers
Where the CPA applies, nothing in these Terms excludes:
• Trinity’s statutory duties regarding property entrusted to it;
• liability under section 61 of the CPA where applicable; or
• another liability or Consumer right that cannot lawfully be excluded.
28.6 Gross negligence
Nothing in these Terms is intended to exclude liability for gross negligence where such exclusion is prohibited by law.
28.7 Business Customer consequential loss
For a Customer to whom the relevant CPA protections do not apply, Trinity will not, to the fullest extent permitted by law, be liable for indirect, special, consequential or economic loss, including:
• loss of profit;
• loss of turnover;
• loss of production;
• loss of business;
• loss of opportunity;
• loss of use; or
• similar indirect economic loss.
28.8 Business Customer liability cap
For a Customer to whom the relevant CPA protections do not apply, Trinity’s aggregate liability arising from a particular Product or Service will, to the fullest extent permitted by law, not exceed the amount paid by the Customer for the Product or Service giving rise to the claim.
This limitation does not apply where the law does not permit such limitation.
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29. THIRD-PARTY SUPPLIERS AND SUBCONTRACTORS
29.1
Trinity may use reputable subcontractors or specialist suppliers where reasonably necessary to complete an Order.
29.2
This may include:
• specialist printing;
• fabrication;
• embroidery;
• installation;
• electrical work;
• specialist access;
• courier services; and
• other outsourced manufacturing processes.
29.3
Trinity remains responsible to the extent required by applicable law.
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30. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
Trinity will not be in breach because of a delay or failure caused by circumstances beyond its reasonable control.
These may include:
• fire;
• flood;
• severe weather;
• natural disaster;
• strike;
• riot;
• civil disturbance;
• war;
• sabotage;
• government action;
• lockdown;
• widespread power failure;
• major infrastructure interruption;
• unexpected supply-chain disruption;
• shortage of critical materials;
• interruption of transport;
• interruption of telecommunications; or
• major equipment failure that could not reasonably have been prevented.
Trinity will take reasonable steps to minimise the effect of such circumstances.
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31. PERSONAL INFORMATION AND POPIA
31.1
Trinity may process personal information reasonably required to:
• prepare quotations;
• process orders;
• communicate with Customers;
• provide Services;
• arrange installations;
• arrange delivery;
• maintain accounts;
• receive payment;
• manage warranties;
• investigate complaints;
• maintain lawful business records; and
• comply with legal obligations.
31.2
Personal information will be processed in accordance with applicable data-protection law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
31.3 Service providers
Trinity may use reputable third-party service providers for functions such as:
• email;
• website hosting;
• cloud storage;
• accounting;
• payment processing;
• courier services;
• IT services; and
• business administration.
31.4 Cross-border processing
Where personal information is lawfully processed or transferred outside South Africa, Trinity will take the measures required by applicable data-protection law.
31.5 Vehicle and job photographs
Photographs taken for:
• condition recording;
• quality control;
• job records;
• warranty assessment; or
• dispute resolution
may be retained for a reasonable period as part of Trinity’s business records.
Use of identifiable Customer property for marketing purposes is separate from ordinary job-record purposes.
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32. BREACH, SUSPENSION AND TERMINATION
32.1
Trinity may suspend production, installation, delivery or release of Products where the Customer:
• fails to make payment when due;
• materially breaches these Terms;
• fails to provide necessary information;
• fails to provide required access;
• creates an unsafe working environment; or
• otherwise prevents Trinity from reasonably performing the Order.
32.2
Where a breach is capable of remedy and applicable law requires an opportunity to remedy it, the defaulting party will be given the required opportunity.
32.3 Insolvency
Subject to applicable law, either party may exercise available rights where the other:
• becomes insolvent;
• enters liquidation;
• is sequestrated;
• enters business rescue;
• ceases trading; or
• becomes subject to an analogous insolvency process.
32.4 Collection and legal costs
A defaulting party may be liable for lawful:
• collection costs;
• tracing fees;
• legal costs; and
• collection commission
to the extent recoverable under applicable law.
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33. GENERAL PROVISIONS
33.1 Authority
A person instructing Trinity on behalf of a:
• company;
• close corporation;
• trust;
• partnership;
• organisation; or
• other juristic person
warrants that he or she is authorised to do so.
33.2 Entire agreement
The agreement for an Order consists of:
• the accepted quotation;
• these Terms;
• approved artwork;
• relevant job cards;
• applicable handover forms; and
• any written agreed variation.
33.3 Specific quotation terms
Where a quotation contains a specifically negotiated term that differs from these general Terms, the specifically agreed term will apply to that Order, subject to applicable law.
33.4 Severability
If one provision of these Terms is found invalid or unenforceable, that provision will be treated as severable and the remaining provisions will continue to apply.
33.5 No waiver
Failure or delay by Trinity in enforcing a right does not amount to waiver of that right.
33.6 South African law
These Terms are governed by the laws of the Republic of South Africa.
33.7 Consumer rights
Nothing in these Terms is intended to deprive a Consumer of any right that cannot lawfully be waived.
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34. IMPORTANT CUSTOMER ACKNOWLEDGEMENT
The Customer acknowledges that certain Services supplied by Trinity involve unavoidable or inherent risks, particularly where Trinity works on property supplied by the Customer.
These include risks relating to:
• vehicles left at Trinity’s premises;
• vehicles staying overnight;
• vehicles being moved by Trinity staff;
• vehicle paint and previous repairs;
• vinyl removal;
• Customer-Supplied Goods;
• heat-sensitive or unknown materials;
• walls and painted surfaces;
• newly painted surfaces;
• unsuitable paint systems;
• vinyl adhesion;
• vinyl removal from painted surfaces;
• structural installation surfaces; and
• onsite installation conditions.
By accepting an Order, the Customer confirms that it has had a reasonable opportunity to read these Terms.
Where Trinity identifies a particular material risk before commencing work, Trinity may require the Customer to separately acknowledge that risk in writing before proceeding.
Where a vehicle or Customer-Supplied Goods are handed to Trinity, the applicable separate handover form forms part of these Terms.
Nothing in this acknowledgement excludes liability or rights that cannot lawfully be excluded.